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(More customer reviews)I'm in the market for a good air purifier and this model, Hygia 6 / AC6000, was a candidate. Until I found out about not being able to replace the UV Lamp.
Here is the story. I looked around on Germ Guardian's website. They are the makers (Or distributors) of the Hygia 6. I was unable to find a replacement lamp for this purifier on the website. So I decided to give them a call to find out a price and also see how well their customer service was.
After 2 days of nobody answering the phone I decided to write them an email. I wrote them asking for a price on a replacement lamp and if I would be able to change it (their downloadable instruction manual states the lamp is not user replaceable). A few days later I received a reply telling me the lamp is in fact not replaceable. Here is the direct quote from the email, "The UV-C light is not a replaceable part for the AC6000." This seems very strange to me as UV lamps don't last forever.
I wrote customer service back asking another question. They have not responded.
While I don't own this product I thought this information should be shared so anyone considering this item knows the facts.
Update: Here is another response from customer support: "If the bulb were to stop working, then your warranty (limited 2 year) on the product would take effect. We recommend saving a copy of your sales receipt, and also registering your product. "
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