Average Reviews:
(More customer reviews)I love my IQAir, there is (apparently) no problem with the filter.
But, it has a "New Look" which is confusing customers.
The thin layer of blue foam rubber has been eliminated from the top and bottom of this filter. The only advisory IQAir offers is a small sticker on the box advising "New Look".
At first, I thought I had been sent the wrong filter. The box I received had previously been opened (although the plastic bag containing the filter had not been opened). My assumption is that somebody else received this box, opened it, thought they had been shipped the wrong filter and (unnecessarily) returned it.
I docked the product 1 Star because I thought they should have included a printed insert describing the "New Look" and what prompted it. I started to send IQAir a technical service question. But, they insisted that I give them more personal information than I cared to divulge -- so, I did not place an inquiry with them.
Again, the only problem here is a failure to properly communicate.
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